You’re in Safe Hands

Our global Avaya technical team is second to none, with technicians providing expert knowledge that can only be acquired through years of experience. As Avaya’s Service Partner, our technicians have achieved the highest levels of training and certification on Avaya products including:

• ACE - Avaya Certified Expert in Design.
• ACACN - Avaya Certified Specialist in Design and Implementation.
• ACS - Avaya Certified Specialist - Implementation with Voice.
• ACSCD-IP - Avaya Certified Specialist in Voice.
• IP ACS - Avaya Certified Specialist - IP Telephony.
• ACS - Modular Messaging - Implementation IP Telephony.
• ACA - Avaya Certified Associate.

Installation

Our experienced, certified engineers provide a comprehensive range of services, ranging from initial equipment installation through to customising applications to meet your unique operational requirements. We can also install a wide variety of third-party systems and applications.

Maintenance Support

Our ACS and ACE accredited engineers are highly experienced in carrying out on-site maintenance support activities, including support for a wide range of systems and applications such as: Multimedia Contact Centre, Unified Communications, Call Quality Monitoring Solutions, Call Management System, IVRs and many more.

Dedicated On-site Support Engineers

We can also provide dedicated onsite support engineers for short or long-term periods. Operating as part of your IT organisation, they can offer their extensive experience and skills in supporting your telecom infrastructure, and application environments.

Remote Fix and Monitoring Service

In addition to our onsite support services, we also offer a remote fix and monitoring service.

We have the knowledge and experience to remotely monitor your network 24x 7, respond to any system alarms, resolve technical issues remotely, or dispatch an engineer if necessary.

Project Management

Our Project Management services is based on the Prince2 model, which is specifically designed to support the telecoms industry. Our experienced managers can proactively manage all of your project management requirements, from the initial design activity to the final handover.

Our track record in successfully delivering projects is based around detailed planning, strong communications, and careful management of every individual element.

Below is a list of some of the systems we support:

• Communication Manager
• Application Enablement Services (AES)
• Avaya one-X Communicator
• Avaya S8xxx Server Range  Media Gateways
• Call Center CTI Applications
• Call Centre Design
• Call Management System (CMS)
• Customer Interaction Express
• Definity Server Series
• Gxxx Media Gateways
• Interaction & Operational Analyst
• Intuity Audix
• IP Office
• Modular Messaging
• SIP Services
• Voice Portal/Self Service