Virtuality – powered by Virsae, is a comprehensive, automated audit and monitoring toolset for your Unified Communications platforms, especially where assets are distributed across numerous sites and are servicing multiple business units.
Monitoring & Event Management
Virtuality manages and detects event notifications which assist in the prediction and occurrence of incidents.
The detection of incidents triggers our Incident Resolution process. This proactive and planned approach means that many incidents are resolved before they are experienced by your end-users, thus maximising their usage of and satisfaction with your Unified Communications solution.
ITIL best practice
Virtuality follows best practice standards laid down by ITIL, the most widely adopted approach for IT service management in the world. In line with the ITIL ethos, we make sure that our services align with your business objectives and underpin your core business processes.
Virtuality provides rich visibility of the configuration, capacity, and utilisation of UC assets.
Virtuality leverages a catalogue of more than 30 detailed capacity and configuration reports to enable and support recommendations to the customer.
Virtuality reports contain invaluable information relating to consumed capacity. This is only possible by using the unique ability Virtuality has under the ITIL framework to link Configuration Management with Capacity and Change Management to display actual real world usage of Configuration Items.