Avaya

Kaptec have a strong and long term relationship with Avaya. Built over a number of years we are one of two authorised Service Delivery Partners. Although we have to adhere to the same principles and accreditation processes as a Business Partner we can provide our services to both Channel and Customers without a risk of being competitive.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organisations around the world.

Unified Communications
Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications, customers can communicate effectively regardless of location or device. Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centres
Avaya is the global leader in the contact centre market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively. Avaya’s contact centre solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Integrated Office Communications
Avaya’s Integrated Office Communications unit is focused on enterprises with up to 250 employees. Its flagship product, IP Office, is a complete solution for telephony, messaging, networking, conferencing and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global Channel partners. FOSS offers Avaya state-of-the-art communications that help to improve efficiency, collaboration and customer service for enterprises of all sizes.

 

 

focussed on excellence – powered by relationship

“......a partner that matched our organisational people culture together with the requirements for flexibility” ... IT Director First Names Group.
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