While you may wish to avail of our expertise and the capabilities offered by our telecom infrastructure, you would like the service to be run from your own company premises.  In those instances, we can provide Call Centre Consultancy and Infrastructure Hosting.

• Infrastructure Hosting.
• Recruiting, Hiring, Benefits, Payroll.
• The agents.
• Day-to-day management of the call center.

Kaptec’s value proposition provides an affordable solution with low set-up fees and quick implementation.

The Kaptec hosted technology solution delivers a customizable, user-friendly call centre solution with advanced call centre functionality. The solution provides IVR, voice call handling (ACD), IM chat, email, fax, workforce management, quality recording, multi-level reports, executive dashboards, remote agent capabilities, disaster recovery, screen pop integration and much more. Customer calls are answered directly by agents at their facility or even working from home.