Perhaps your applications are not working efficiently with your PBX/ACD systems but you do not have the in-house expertise to fix the problem? We can help! Our experts have a deep understanding of the entire contact centre environment and can help improve your productivity levels. We can also design and develop bespoke contact centre software solutions, specifically to meet your unique needs.

Our software applications include:

CTI Pop-up

Simple but effective CTI pop-up applications.

ACD Reporting

Enhanced ACD reporting capabilities. Combine ACD reports from multiple ACDs into one single customised report, making it easy to manage your contact operations effectively.

Case Logging Software

Our customised case logging software allows you to record and enter all your customer's details in an easy-to-use application.

Telephone Number Management

Log and manage all your extension numbers from all your PBX systems in real time with our highly effective but easy-to-use number management application.

If you have different requirements, please come and talk to us. Explain the problem you are trying to address and let us come up with a solution. Our experts have designed and deployed bespoke solutions for a number of top Fortune 100 listed companies, which have dramatically improved the internal support and management of their worldwide contact centre environments.

Some languages we program in are:

• Avaya AES (Application Enablement Services)
• Avaya Dialog Designer
• Blue Pumpkin
• C & C++
• Cisco CTI
• CMAPI/DMCC
• Contact Center Analyzer
• HTML
• IIS
• Informix
• Java
• Linux
• Oracle
• Services Oriented Architecture (SOA)
• Solaris
• SQL
• Tomcat
• Tomcat XSLT
• TSAPI
• UNIX (System V variants)
• UNIX shell
• Visual Basic
• Voice-XML
• Web applications
• Windows
• Witness
• XML