Cube4 Call Recorder

The Cube4 Call Recorder provides an effective way of monitoring your Contact Centre's performance. It offers Web based search and replay system allowing users to quickly find required recording. Every call is securely stored on the local or remote storage and is always encrypted.
Cube4 Call Recorder is a solution deployed in customer's Avaya telephony infrastructure allowing your supervisors to record and monitor selected business critical calls. Typical deployment is a mid-size Contact Centre.
The solution brings all advantages of modern technology and enables customer to record calls using IP technology without need of buying expensive cards. Call Recorders.

Cube4 Call Recorder offers Web based search and replay system allowing users to quickly find required recording. Every call is securely stored on the local or remote storage and is always encrypted.

What do you need?

Cube4 Call Recorder can be deployed either on a physical server or in a Virtual environment.

Physical 
•    CPU with minimum 8 cores
•    8 GB RAM
•    Minimum of 500GB Hard Drive space

Virtual
•    VMWare ESXi 5 or later
•    CPU with minimum 8 cores
•    8 GB RAM
•    80GB Hard Drive space

Note: Minimum of 500GB Hard Drive space but depends on required retention period. Each recording takes 1.5 MB per minute of Hard Drive space

PBX requirements

•    Avaya Communication Manager 3 or higher
•    Avaya Application Enablement Services 3 or higher
•    H.323 trunk licenses
•    TSAPI licenses

Pause & Resume API

Cube4 Call Recorder has out-of the box API which can be integrated with a little effort to any web or non-web applications. Using this API, your company can easily collect sensitive information such as credit card numbers without a fear of violating PCI DSS (Payment Card Industry Data Security Standard)

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