Multi-Channel Contact Handling
Customer touch points in a multi-channel world
In today's world, your customers can select which way to talk to you. Did you know, more than 80% of consumers had at least one cross-channel conversation in the past year? No matter what channel your customer selects, rely on Kaptec to provide an extraordinary customer experiences via phone, email, fax, mail, IVR, web FAQ and collaboration, chat, SMS texting, video conference and social media.
Making use of a variety of contact channels presents opportunities to achieve higher levels of service, reduce costs, and increase sales. After all, the key to customer retention is to nurture the strongest possible relationships with customer. Our customer interaction solution provides your customers with access to service wherever, whenever and however they want it. Integrate proactive service, self-service and agent-assisted service – deliver what your customer wants. We can partner with you on flexible service delivery offerings to reduce your costs, including on-premises, hosted, on-demand, and hybrid options.
Working with Kaptec, you have the real opportunity of increasing web trial and service revenue from the use of multichannel services.