Delivering World Class Customer Experience Solutions together

Kaptec are a unique solutions service provider with CustomerExperience at its core.

 

As a Genesys Gold Partner we provide end-to-end solutions and support direct to you. We have invested in the training & accreditations to deliver expertise to architect, build, deliver and support the full suite of Genesys products. Our in-house integration and development teams hold specializations and deliver value-added applications and services that enhance the functionality and feature set of the Genesys suite portfolio of products and services. Our recognition in the Industry and ability to deliver solutions in demanding environments makes us the ideal choice for your Customer Experience requirements.

Contact us now for an informal discussion and initial consultation by one of our CX experts. –engagegenesys@kaptec.com

Customer Experience (CX) – what’s it about?

It’s about building strong customer relationships and brand advocates by personally engaging with your customers consistently and seamlessly across their journeys consisting of many touch points, channels and interactions. Without a strong customer experience focus many companies are finding it hard to differentiate their offerings and compete effectively. To deliver this companies are taking a 360 degree view of the customer experience analyzing data from contact centres, CRM and marketing systems to effectively engage with customers across customer life cycles and journeys.

Successful CX involves many different areas of your company, including customer care and support, sales, marketing and IT – essentially anyone who interacts with your customers directly or indirectly.With the Genesys Customer Experience Platform, you can deliver the optimal journey and experience for each customer with the lowest effort and cost to serve. We look to transform your customer journeys with a single customer experience platform that integrates channels,context and the ability to optimize your workforce and processes.

Kaptec - PureVision

Whatever your requirements we will have a solution for you.

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