Kaptec Worldwide offers Services and support where you can choose the blend that’s right for you. Our professional team views every interaction as an opportunity to delight your customers. We partner with your organisation to ensure you get the most from your technology and infrastructure.
Flexible by Design
To ensure that you get the most out of our support services, we provide you with a single point of contact at our technical centre of excellence. This allows you to quickly access a range of Support, and Professional Services, backed by our expert in-house technical team and partner network.
World Class Team
We employ and partner with best-in-class support specialists globally. We have an international footprint and have the capacity to provide support globally.
Industry Best Practice
All of our support levels follow best practice standards laid down by ITIL, the most widely adopted approach for IT service management worldwide In line with the ITIL ethos, we make sure that our services align with your business objectives and underpin your core business processes.
Kaptec have developed and managed professional relationships with many partners to enable us to deliver a complete service solution to meet the Customers requirements. In the UK typically, we tend not use sub-contractors except for specialist and niche products and services that enable us to deliver an enhanced level of service to our customers.
Within EMEA and Worldwide locations, we capitalise on our strong Vendor relationships to provide a solution that is controlled by Kaptec but delivered through a Global Partner. We will assess the need to appoint sub-contractors following due diligence discovery and the Transition Process, at which time we will have a better idea of the precise service lines we are required to deliver.
We manage our third party partners’ as our customers’ would demand of us. They are carefully selected, audited and managed through review processes either on a scheduled basis, or ad-hoc where necessary.