Kaptec has the capability to offer a wide range of services on a 24 X 7 basis, including voice support, email and web chat. We also offer multilingual services. Our state-of-the-art contact centre has been designed to support your customers wherever they may be via multiple mediums.

We have the expertise to design, implement, train, deliver and maintain an entire customer support and service division for small to large organisations. Our highly trained staff has the ability to communicate comfortably with your customers using industry renowned best practices.

These services include

• Helpdesk Services
• After sales product support
• Fault Logging & Escalation
• 24x7x365 Cover
• Mobility support services such as wireless, ISP, PDA and many more
• Level 1 to 3 support
• Software customised applications and hardware support
• User Access Support Services
• Level 1 to 3 remote telephone support delivered by highly experienced, accredited engineers in areas like Microsoft, Cisco, Avaya, Nortel and telecomunications
• On-Site accredited engineers for short or long term contacts