A Customer Experience Solutions Company
Delivering quality customer solutions is good business – and the right thing to do
Kaptec is a customer experience solutions company. In today's environment, companies cannot just compete on price and product. You have to stand out from the crowd. How do you differentiate your business? By delivering a consistently great customer experience. That holds true for your company and for ours.
As a strategic sales and customer partner, we look at more than just a simple hourly or daily rate model. Of course, it is a given that we understand the language of response times, call times, handling times, close rates, DM contacts, and call productivity. After all, we are call centre experts with experience of setting up and operating large international operations for multinational companies, including HP, IBM and Dell. Our credentials in this area are world-class. Uniquely, we provide Avaya and Nortel engineers as well as application developers who specialise in designing and implementing telephony software solutions. A member of the CCMA (Contact Centre Management Associations), we comply with a number of recognised industry best practices, including ITIL, ISO 9001 and ISO 27001.
However, our value-add goes even deeper. Yes – we are technology and call centre experts but crucially, we understand business. After all, technology is only a means to an end – it is designed to help you make your business more effective. Partnering with you, we will work to get under the skin of your business, to understand the DNA of your company, your culture and the way you operate. We will provide strategic advice, help you grow your business, differentiate your offering, add value and take responsibility for our roles within the partnership. In short, we will operate as your business partner.
Established in 2006, Kaptec's headquarters are in Castlebar, Co Mayo, Ireland. The company also has operations in the US and Asia.