Headquartered in Castlebar, Co Mayo, Ireland, and with operations in Asia and the US, Kaptec is a leading provider of contact centre services, and a certified Avaya Service Partner. A member of the CCMA (Contact Centre Management Associations), Kaptec complies with a number of recognised industry best practices, including ITIL, ISO 9001 and ISO 27001.

The Company was established in 2006 by a group of contact centre experts, experienced in setting up and operating large international operations for multinational companies, including HP, IBM and Dell. In addition to outsourced contact centre services, Kaptec also offers Avaya engineering/IT resources for short and long-term contract work as well as specialised telephony software development. Customers include Eircom, Google and Bio-medical Research.