Dublin, November 2009; Avaya, a leading global provider of business communications applications, systems and services, has appointed Kaptec as an Avaya  Service Delivery Partner in Ireland.

As part of the relationship, Kaptec will offer certified Avaya engineers to support Avaya and Avaya's business partners and distributors. Services will include equipment installation and field maintenance support on-site.  

"This announcement reflects the strong potential of the Irish market. I am excited about this relationship and believe it will deliver a winning combination for our customers. Kaptec shares the same values as Avaya - we are both focused on delivering quality, value, innovation and service,"  said Jason Flynn, Country Manager, Avaya Ireland.

"We are delighted to be recognized as an Avaya Service Delivery Partner in Ireland. We believe that this relationship will complement our already strong portfolio of services," said Chaz Mirza, CEO Kaptec.

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Editors' Notes

About Kaptec

Headquartered in Castlebar, Co Mayo, and with operations in Asia and the US, Kaptec is a leading provider of contact centre services. Operating according to industry best practices including ITIL, ISO 9001 and ISO 27001,  Kaptec specialises in the provision of high quality, flexible services at competitive prices.

The Company was established in 2006 by a group of contact centre experts, experienced in setting up and operating large international operations for multi-national companies, including HP, IBM and Dell. In addition to outsourced services, Kaptec also offers certified engineering/IT resources for short and long-term contract work as well as specialised telephony software development. Customers include Eircom, Google and Bio-medical Research.  For more information, please visit www.kaptec.com