You're in Safe Hands
You want the reassurance of working with a partner who will deliver a consistently high level of service. A partner who is focussed on continual improvement and who is independently certified and recognised by experts in the industry.
A member of the CCMA, Kaptec complies with a number of recognised industry best practices.
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of industry best practices, designed to effectively manage the delivery of IT services and support. We design and apply our service processes around ITIL standards. This ensures that we consistently apply professional standards and guidance, and deliver to the highest levels of IT Service Management.
ISO 9001
We comply with the worldwide ISO quality standard, giving you the reassurance that we can provide the resources, facilities, capability, and management systems to consistently meet your needs.
ISO 27001
We have developed and documented an Information Security Management System, which complies with the international standard ISO/IEC 27001:2005, Information technology – Security techniques – Information security management systems.
Six Sigma
We use Six Sigma methodologies to sustain and maximise our business success. This approach demands a close understanding of our customer needs, the disciplined use of facts, data and statistical analysis, combined with our unrelenting focus on managing and improving business processes.