You are constantly looking to reduce costs and complexity. You want to protect your business. We are dedicated to making all of that a reality.

Kaptec is an expert in Contact Centre Technologies. Our highly qualified and experienced experts have designed complex IT contact centre solutions for some of the largest companies in the world. We deliver world class solutions that help to simplify your environment and reduce your operating costs.

We know that system down-time is a serious threat to any organization. Organizations of all sizes need to protect their business environment. We deploy state-of-the-art systems and applications combined with integrated business contingency backup . Our disaster recovery capability includes a diverse wide area network, diverse LAN components, dual processor PABX/ACD systems, full on-site spares, allowing us to provide 99.99% network availability.

Our Infrastructure

Our state-of-the-art technology infrastructure comprises:

• Avaya PBX/ACD for handling voice calls.
• E-mail handling capability.
• Web chat service.
• Multiple reporting tools.
• Call recording and screen capture capability.
• Call quality monitoring.
• Multiple and diverse telecom paths for resilience and diversity via fibre and radio systems.