Unified Communications

According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes.

This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent personal messaging channel (mailbox) for contact access.
What do Unified Communications (UC) mean to you?

A common question with various responses such as;

•    Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

•    UC is a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-type and can encompass all forms of communications that are exchanged via a network

•    UC allows an individual to send a message on one medium, and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a mobile device. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.

Everybody has an opinion and a UC perspective. Bringing all the component parts together needs understanding, capability and experience. This is where Kaptec will help.

The Kaptec development team may have the answer, but UC means many things to different people.

Our job is to support you and make Unified Communications easy.

Is your business ready for the move from PBX to UC?

The transition from PBX to UC is in high gear, but as the data analysts promote, companies aren't tossing their PBX systems all at once. Instead, they're choosing to remove them gradually. Our Unify product range gives you so many options for this gradual approach

A gradual approach via an anchor vendor and then migrate employees slowly, starting with those who would get the most use out of the instant messaging, audio and video conferencing, and Web collaboration that UC platforms provide.

Companies heavily invested in any kind of PBX system can hang on to them longer by bolting on UC applications from different vendors like Microsoft. This option provides access to some UC features, while the PBX handles all inbound and outbound voice traffic.

What are the main UC options, and who needs them?

So now you’ve completed your enterprise IP telephony implementation, your systems are running without incident, it’s time to kick back and relax, right?

New options and services present challenges and opportunities to improve collaboration and reduce costs. So what comes next after full-scale enterprise IP telephony deployment?

Our experience and knowledge shows that your organisation will look forward to providing the trends in enterprise IP telephony shaping communications going forward.
•    Unified Communications
•    SIP based services
•    Video
•    Virtualization
•    Mobility

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