Kaptec’s Global Service Desk (GSD) is the initial point-of-contact with the customer, support agencies or end user, offering support and guidance. At Kaptec we understand it is crucial that this first contact is an efficient, positive experience.
At Kaptec the Service Desk is staffed with highly capable and professional personnel that ensure a prompt response, swift resolution and end-user satisfaction. The training of Global Service Desk professionals is a high priority and we pride ourselves on delivering best in class with our GSD.
Kaptec also act as a seamless component of your support function, which understands your business implicitly. It is important for your business and its challenges that the Service Desk be cost effective, transparent and controllable, and integrated with all functions of the organization. Familiar with your business our leading experts are dedicated to your business and the speedy and effective solutions we can offer.