A Customer Assurance Manager encompasses all aspects of customer contact, including products, services, sales and complaints. Acting as facilitator between customers, suppliers and ourselves, they are trained in cross-functional roles and empowered to provide customers with assistance in all areas of the business.
To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue.
To facilitate a resolution by bringing together the appropriate department heads.
To implement a procedure that ensures the problem does not occur again, or recommends products or services to better meet customers’ needs.
At Kaptec we keep our customers updated with timely and frequent information and progress.