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Support Services

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GLOBAL SUPPORT
SERVICES

CONTACT US

OUR SUPPORT SERVICES

Kaptec are technology solution experts dedicated to your business and its IT requirements. Whatever support you need, Kaptec will provide a flexible solution tailored to your organisation’s needs. Our option of Support Services provides your business with a flexible technical resources, which can be either remote or onsite.

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Kaptec provides end-to-end IT services for all your technology needs, from servers and network infrastructure to computers and business applications. Kaptec provides customers with the response times they need to keep their business running smoothly, end-point monitoring services that mitigate expensive downtime and security infrastructure in order to protect business data. Our dedicated, knowledgeable engineering team adds value by liaising on your behalf with third-party application providers and consulting you on best practices technologies to improve your IT infrastructure and grow your business. We become your outsourced IT department, providing a fast, unusually reliable and accountable service.

Kaptec’s IT Managed Services are tailored to our customers ‘ individual needs and systems and meet budgets and expectations. Our customers can log requests for support and tickets remotely and get a complete audit of all services from the first contact to the final resolution of issues. 

At Kaptec we know that IT Support is often seen as a way of solving problems, but we also know that good IT Support is a great way to avoid problems first and foremost. 

REMOTE SUPPORT: We also provide remote support as part of our commitment to resolving issues for our customers as quickly as possible. This means that we can (in most cases) log into the PCs / Servers of our customers via a secure channel from our offices and get to the problem source within a few minutes. We found that the majority of problems are resolved within 30 minutes. 

ONSITE SUPPORT: If our remote support does not solve a problem, we can send an engineer (or team) to your offices to solve the problem on site.

Kaptec are:

– Flexible By Design

– World Class Team

– Industry Best Practice

– Partner Management​​

DEDICATED TO YOUR BUSINESS AND IT’S IT REQUIREMENTS.

Why choose Kaptec ?

FLEXIBLE
BY DESIGN

WORLD CLASS
TEAM

INDUSTRY
BEST PRACTICE

PARTNER
MANAGEMENT

TAILORED ESSENTIAL SUPPORT, STANDARD SUPPORT & GLOBAL SUPPORT PACKAGES

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ESSENTIAL SUPPORT


- Service Request Management
- Incident Management
- Service Restoration

Additional Support Options

- Choice of Cover
- General Management
- Service Delivery Management

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STANDARD SUPPORT


- Service Request Management
- Incident Management
- Remote Support
- Service Restoration
- Spares Management and Logistics

Additional Support Options

- Choice of Cover
- Service Request fulfilment
- Service Delivery Management

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GLOBAL SUPPORT


- Flexible by Design
- Service Request Management
- Incident Management
- Remote Support
- Service Restoration
- Spares Management and Logistics
- Partner Management

Additional Support Options

- Choice of Cover
- Service Request fulfilment
- Service Delivery Management
- Industry Best Practice
- Partner Management

Contact UsFollow us + 44 (0)16 222 333 44+353 (0) 94 9048900+420 776 875 331
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