Kaptec provides end-to-end IT services for all your technology needs, from servers and network infrastructure to computers and business applications. Kaptec provides customers with the response times they need to keep their business running smoothly, end-point monitoring services that mitigate expensive downtime and security infrastructure in order to protect business data. Our dedicated, knowledgeable engineering team adds value by liaising on your behalf with third-party application providers and consulting you on best practices technologies to improve your IT infrastructure and grow your business. We become your outsourced IT department, providing a fast, unusually reliable and accountable service.

Kaptec’s IT Managed Services are tailored to our customers ‘ individual needs and systems and meet budgets and expectations. Our customers can log requests for support and tickets remotely and get a complete audit of all services from the first contact to the final resolution of issues. 

At Kaptec we know that IT Support is often seen as a way of solving problems, but we also know that good IT Support is a great way to avoid problems first and foremost. 

REMOTE SUPPORT: We also provide remote support as part of our commitment to resolving issues for our customers as quickly as possible. This means that we can (in most cases) log into the PCs / Servers of our customers via a secure channel from our offices and get to the problem source within a few minutes. We found that the majority of problems are resolved within 30 minutes. 

ONSITE SUPPORT: If our remote support does not solve a problem, we can send an engineer (or team) to your offices to solve the problem on site.

Kaptec are:

– Flexible By Design

– World Class Team

– Industry Best Practice

– Partner Management​​