Traditionally for telephony services a company would use PBX (Private Branch Exchange) system, this system gained popularity when companies realised that, to efficiently handle constantly increasing call volumes, a premise based communication system was required. PBX systems made voice communication cost-effective and efficient.
Today, many organisations are planning to, or making the switch to UC platforms (Internet based phone systems) from legacy and unsupported systems. While these systems have served users well over the years, high maintenance costs, the inability to add many more phones and the lack of modern-day communication features is driving many organisations to switch to UC. While the enterprise IP telephony market is maturing, there are still significant opportunities to reduce costs, improve services and drive innovation in your organisation.
Kaptec can advise and guide you on the most suitable system for your company now and in times of growth. Let us become your trusted advisor from consultancy to delivery and beyond and make Unified Communications simple.