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Unified communications

unified communications

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WHAT DOES UNIFIED COMMUNICATIONS (UC) MEAN TO YOU AND IS YOUR BUSINESS READY FOR THE MOVE FROM PBX TO UC?
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Unified Communications is a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-type and can encompass all forms of communications that are exchanged via a network. Bringing all the component parts together needs understanding, capability and experience, this is where Kaptec can help. 

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MAKING THE MOVE FROM PBX TO UC PLATFORM.

If your company decides to make the move from PBX to a UC Platform, at Kaptec we recommend a gradual change. A gradual approach via an anchor vendor and then migrate employees slowly, starting with those who would get the most use out of the instant messaging, audio and video conferencing, and Web collaboration that UC platforms provide works best we have found in our experience.

Companies heavily invested in any kind of PBX system can hang on to them longer by bolting on UC applications from different vendors like Microsoft or IBM. This option provides access to some UC features, while the PBX handles all inbound and outbound voice traffic. Retaining your established system while adding on new up to date features may work best for your company, we will analyse what system is in place already and advise on bespoke solutions for you.

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WHAT ARE THE MAIN UNIFIED COMMUNICATION OPTIONS, AND WHO NEEDS THEM?

Once you have completed your enterprise IP telephony implementation, and your systems are running without incident. New options and services present opportunities to improve collaboration and Return on Investment via Unified communications.

Key benefits include

  • Phone
  • Video Conferencing
  • Instant Messaging/Presence
  • Voicemail/e-mail/FAX
  • Collaboration
  • Customer Experience

UC opens up services to you and your Business providing a competitive edge against competition, enabling your people with quick accessibility to each other and customer information. By understanding your Business , Kaptec will ensure you are kept up to date with any new advances in Telephony and advise you, as your company grows and your needs change. Trusting experts in this field to look after your company’s communications ensures your users and customers are always able to communicate with your team efficiently and consistently.

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